Robotic Process Automation is a software application which replicates actions of an employee who is interacting with a user interface of a computer system.

Unlike traditional computer software, RPA interacts with other IT systems via a user interface, mimicking the work of a user, and not via an API (Application Programming Interface) or the software integration bridge called middleware.

RPA may be installed on a PC of an employee to serve as a digital assistant, to carry out labor intensive, monotonous tasks which involve various computer applications.

RPA may be implemented centrally in the IT environment of a company to completely replace human employees with robots in certain areas of operations.

Areas of RPA use

  • Marketing and sales
  • Customer service of retail and corporate clients
  • Credit organization
  • Managing of production processes
  • Managing of operational risks and compliance
  • Accounting, finance, audit services
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